Privacy Policy
Effective Date: June 5, 2025
At Skyway Performance ("we," "us," or "our"), we are committed to safeguarding your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access and use our services, including both online training and in-person strength and conditioning sessions. By using our services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our training services. The information we collect may include:
Personal Information
Name
Email Address
Phone Number
Mailing Address
Date of Birth
Emergency Contact Information
Health and Fitness Information
Physical Activity Readiness Questionnaire (PAR-Q) responses
Medical History (if voluntarily disclosed, including injuries, chronic conditions, or allergies)
Fitness Goals and Assessments
Payment Information
Credit/Debit Card Information (processed via secure payment gateways)
Billing Address
Training Session Data
Online Training Logs (session participation, exercise completion)
In-Person Training Records (attendance, progress tracking)
Media and Recordings
Photos and Videos (if consent is given for promotional and/or educational purposes)
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Improve Services: To schedule and deliver training sessions, track progress, and personalize your experience.
To Communicate with You: To send you training updates, promotional offers, reminders, and respond to your inquiries.
To Process Payments: To handle payments for sessions or products, and manage subscriptions.
To Ensure Health and Safety: To assess your readiness for physical activity and ensure the safety of training sessions.
For Marketing Purposes: To send marketing materials, newsletters, or promotional communications (only if you have consented).
To Comply with Legal Obligations: For record-keeping, legal compliance, and reporting purposes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:
Legal Requirements: We may disclose your information to comply with applicable laws or respond to a legal process, such as a subpoena, or to protect our rights, property, or safety, or that of others.
Service Providers: We may share your personal information with third-party providers that assist us in delivering services, such as payment processors, email marketing platforms, and customer support systems. These third parties are contractually obligated to safeguard your information and only use it for services we request.
With Your Consent: We may share your information if you provide explicit consent, for example, in cases of media use (photos/videos for promotional purposes).
4. Data Storage & Retention
Your information may be stored using third-party services such as Google Drive or Jotform, which may store data on servers located outside of Canada.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Specifically:
If you stop training with Skyway Performance, your personal data will be deleted after 6 months of inactivity, unless required for legal or administrative purposes.
You may request deletion of your personal information at any time by contacting us.
We will securely delete all digital records from third party services upon request or at the end of the 6-month period.
5. Data Security
We take reasonable precautions to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:
Encryption of payment information during transactions.
Secure storage of your data on password-protected third party services.
Access controls ensuring only authorized personnel can view your information.
While we implement industry-standard safeguards, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute data security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal or administrative limitations.
Opt-Out of Marketing: Unsubscribe from emails by clicking the "unsubscribe" link or by contacting us.
Control Cookies: Disable cookies via your browser settings. Note that some features may not function properly if cookies are disabled.
To exercise any of these rights, please contact us using the details at the bottom of this policy.
7. International Data Transfers
If you are located outside of Canada, your personal data may be transferred to and stored in Canada. By using our services, you consent to this transfer and understand that Canadian privacy laws may differ from those in your country of residence.
8. Children's Privacy
We do not knowingly collect personal information from children under 18 without parental or guardian consent. Our services may only be used by minors with a signed waiver and consent form from a parent or guardian. We collect only the necessary information required to safely provide training to minors, such as:
Name and Date of Birth
Contact and Emergency Information
Medical or fitness-related information relevant to training
Parents/guardians have the right to:
Access, modify, or delete their child's data
Withdraw consent for future participation at any time
We protect minor data using the same high standards outlined in this policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and reflected in the "Effective Date" at the top. If changes are significant, we will notify clients via email or in-session.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to:
Skyway Performance
Email: skywayperformance@gmail.com